Renee Bartos | Portfolio

I believe that successful implementation is only 50% about the technical configuration—the other 50% is about supporting the human behind the screen. I view operations as a complete ecosystem where data integrity and client trust are inseparable. Whether I’m performing "back-end surgery" to fix a critical billing error or translating complex workflows into simple, executable steps, I am the bridge. My "love language" is clarity: I turn operational friction into streamlined systems and frustrated users into lifelong brand advocates.

TECHNICAL TOOLKIT & CORE COMPETENCIES

Bridging the gap between technical operations
and high-touch relationship management.

Professional Journey & Impact

OPERATIONS | ONBOARDING | RELATIONSHIPS | DATA GOVERNANCE

Technical Operations & Implementation Lead

Strategic Impact: Orchestrated cross-departmental "technical surgery" to resolve systemic revenue failures and data silos. Serving as the primary bridge between Enterprise clients and Engineering, I transformed complex service-level gaps into high-fidelity product roadmaps while maintaining a 100% platform adoption rate.

Strategic Client Partnership & Relationship Growth
- Served as the primary POC and operational partner for corporate accounts, leading technical onboarding and health checks to ensure long-term renewals.
- Deep Dive: Driven by a commitment to authentic relationship growth, I successfully converted high-risk churn scenarios into brand advocates through proactive crisis management—leading to direct commendations from clients to ownership.
User Enablement & "Frustration-Free" Support
- Acted as the primary Subject Matter Expert (SME), ensuring clients could effectively utilize and master the platform to find maximum value.
- Deep Dive: Translated complex GIS workflows into personalized, executable steps for non-technical users; eliminated operational frustration through patient, one-on-one consultation, resulting in 100% platform adoption.
Revenue Operations & Systems "Surgery"
- Engineered the synchronization between Stripe, QuickBooks, and Salesforce to ensure data integrity for state tax compliance and automated billing cycles.
- Deep Dive: Personally intervened in systemic software failures, performing backend database reconciliations and manual billing overrides to maintain 100% service continuity.
Systems Architecture & Cross-Departmental Liaison
- Authored "Source of Truth" SOPs and served as the "voice of the client" in internal meetings to translate customer friction into prioritized feature requests.
- Deep Dive: Converted recurring service-level gaps into actionable Jira tickets and engineering frameworks, streamlining the bug-reproduction process.
Cross-Functional Partnership & Data Governance
- Served as the primary technical bridge between Sales, Engineering, and Finance, ensuring that the "Source of Truth" remained uncompromised across all platforms.
- Deep Dive: Partnered with the Sales team to deliver high-impact technical product demonstrations that translated complex features into client value. Simultaneously acted as the primary Data Auditor, maintaining 100% CRM accuracy and synchronizing 160M+ records between Salesforce and Stripe to eliminate billing silos and accelerate the quote-to-cash cycle.

// CONCURRENT DUAL-ROLE APPOINTMENT //

TECHNICAL RESOLUTION | ESCALATION MANAGEMENT | SUPPORT | INTEGRITY

Technical Support Specialist

ReportAll USA | Remote | FEB. 2022 – JAN. 2025

Strategic Impact:Managed the full resolution lifecycle for Tiers 1–3, serving as the final point of escalation for complex system failures. By performing initial log analysis and system testing, I dramatically reduced the engineering feedback loop while maintaining a "human-first" standard for response speed and transparency.

Advanced Technical Resolution (Tiers 1–3)
- "Acted as the ultimate 'safety net' for the support team and customers, diagnosing and resolving complex Tier 3 technical escalations across multiple channels. Maintained a high-fidelity resolution rate for accounts and customers.
- Deep Dive:Implemented a "No Customer Left Behind" philosophy, maintaining a 30-minute initial response benchmark to ensure users felt seen and prioritized—even during high-volume outages. By pairing this immediate "I’m on top of this" transparency with consistent daily touchpoints during multi-day engineering fixes, I neutralized high-friction escalations and secured "Above and Beyond" commendations from key Enterprise accounts.
Technical Liaison & Bug Diagnostics
- Authored high-fidelity Jira tickets (including OS/App versions and county-level data grabs) to accelerate data and engineering resolution times.
- Deep Dive: Dramatically reduced the engineering feedback loop by performing initial log analysis and system testing; reduced unnecessary escalations by identifying non-bug environmental issues.
Geospatial Data Validation
- Performed forensic audits of parcel line projections and attribute metadata to identify mapping and data discrepancies and ensure platform accuracy.
- Deep Dive: By cross-referencing records against digital projections, I maintained the integrity of records and projections; identified and resolved edge-case "data drift" that would have otherwise led to critical inaccuracies for users.
Revenue & CRM Integrity
- Managed complex billing lifecycles for corporate and individual accounts, resolving payment discrepancies and performing Stripe-to-Salesforce health audits.
- Deep Dive: Developed a proactive "failed payment" auditing cadence that effectively eliminated involuntary churn for VIP accounts; synchronized financial metadata across three platforms to ensure zero-error revenue reporting and churn reduction.

OPERATIONS | BRAND STRATEGY | SUPPLY CHAIN | CUSTOMER EXPERIENCE

Operations & Customer Service

Northern Grace | Hybrid | FEB. 2016 – DEC. 2021

Strategic Impact: Architected and scaled a custom production enterprise from the ground up, synchronizing complex supply chain logistics with a high-touch, consultative client experience. Managed the full operational lifecycle—ensuring 99% order accuracy and 100% data integrity across all channels.

Consultative Relationship Architecture & Customization
- Developed a standardized client intake process to translate highly subjective custom visions into precise technical execution of products.
- Deep Dive: Leveraged active listening to build deep relationships, allowing for personalized product results that increased customer loyalty and drove a 40% repeat-client rate.
Customer Data Governance & CRM Management
- Managed a comprehensive database of customer profiles, including contact information, multi-year order history, and fulfillment logistics.
- Deep Dive: Maintained 100% data accuracy across 5 years of records, utilizing this "Source of Truth" to predict seasonal inventory needs and personalize marketing outreach.
Agile Operations & Supply Chain
- Managed the full procurement cycle for specialized raw materials; optimized stock levels to eliminate production bottlenecks and reduce material waste.
- Deep Dive: Streamlined vendor relationships and raw material tracking to reduce material waste while maintaining a zero-downtime production schedule.
Lifecycle Production & Fulfillment Logistics
- Architected rigorous QC and shipping workflows (multi-carrier logistics), ensuring 99% order accuracy during peak seasonal periods.
- Deep Dive: Scaled fulfillment operations to handle 300% volume increases during Q4 without compromising quality or delivery timelines.
Brand Growth & Digital Engagement
- Leveraged multi-channel social media strategies to synchronize production updates with marketing goals and organic lead generation.
- Deep Dive: Architected a cohesive brand voice that scaled organic engagement; translated complex product timelines into transparent customer updates, reducing inquiry volume while building a loyal community of advocates.